Help & Support

Find answers to common questions and get the help you need to make the most of EPICWebAnalytics.

Getting Started

How do I start tracking my website?

After registering, get your unique site ID from the website section of the EpicWebAnalytics dashboard. Copy and paste this code before the closing </head> tag on every page you want to track.

How long before I see data?

Once you've installed the site ID, you should start seeing visitor data within a few minutes. Real-time data appears immediately.

How does EPICWebAnalytics handle privacy?

We respect visitor privacy and collect only essential analytics data. We don't store personal information or use cookies for tracking. However, as an individual project, we cannot claim formal GDPR compliance certification.

Account & Settings

How do I update my account information?

Go to Settings in the navigation menu to update your profile information, notification preferences, and manage your websites.

Can I track multiple websites?

Yes! You can add multiple websites to your account. Each website will have its own unique site ID and separate analytics dashboard.

How do I change my password?

Visit the Settings page and use the "Change Password" section to update your account password securely.

Performance Metrics

EpicWebAnalytics automatically tracks website performance metrics to help you understand how your site performs for users. These metrics are collected through browser timing APIs and aggregated in your dashboard.

Page Load Performance
Page Load Time (page_load)
Total time from navigation start to page fully loaded
Why it matters: Overall page performance indicator
Good target: < 3 seconds
DOM Interactive (dom_interactive)
Time until the DOM is fully parsed and ready
Why it matters: When users can start interacting with the page
Good target: < 1.5 seconds
DOM Content Loaded (dom_content_loaded)
Time until DOM is ready and all scripts have executed
Why it matters: When the page structure is complete
Good target: < 2 seconds
First Contentful Paint (first_contentful_paint)
Time until first text or image is painted
Why it matters: Perceived loading speed for users
Good target: < 1.8 seconds
Browser support: Chrome, Edge, Firefox
Network Performance
DNS Lookup Time (dns_lookup)
Time to resolve domain name
Why it matters: Can indicate DNS provider performance
Good target: < 50ms
TCP Connection Time (tcp_connect)
Time to establish TCP connection
Why it matters: Network latency indicator
Good target: < 100ms
Server Response Time (server_response)
Time from request sent to first byte received
Why it matters: Server performance indicator
Good target: < 200ms
Engagement Metrics
Time on Page (time_on_page)
Active time spent on each page
Why it matters: User engagement indicator
Note: Pauses when tab is hidden
How Performance Metrics are Collected

These metrics are automatically collected using the browser's Navigation Timing API and Paint Timing API when available. The data is aggregated hourly and displayed in your Performance dashboard with trends and detailed breakdowns.

Technical Support

Installation Issues

If you're having trouble installing the site ID:

  • Check that your site ID is correct
  • Ensure the script tag is in the <head> section
  • Verify no ad blockers are interfering
No data appearing?
  • Wait 5-10 minutes for data to process
  • Check browser console for errors
  • Verify your site ID matches the one in your Account Settings screen
Contact Support

Need help? As a community project, support is provided on a best-effort basis:

  • Email: support@epicwebanalytics.com
  • Response Time: Best effort, usually within a few days
  • Support Type: Community-based assistance
Contact Support

Frequently Asked Questions

No, our lightweight tracking script is designed for minimal impact on your site's performance. The script loads asynchronously and won't affect your page load times.

Basic data export capabilities are available through the dashboard. Export features may be limited compared to enterprise analytics solutions.

Currently, EPICWebAnalytics is web-based and fully responsive. You can access your analytics from any device with a web browser.

Performance metrics help you understand how fast your website loads for users. Key metrics include Page Load Time (should be under 3 seconds), DOM Interactive (under 1.5 seconds), and First Contentful Paint (under 1.8 seconds). These directly impact user experience and search engine rankings.

Performance metrics are collected using browser APIs (Navigation Timing and Paint Timing) which provide accurate real-world measurements from actual users. Data is aggregated hourly and represents the experience of your actual visitors, not synthetic tests.